The last few days have been very exciting for us as we’ve started rolling out our new apps. We’re trying our best to answer everyone’s individual questions as quickly as possible. To help, here are some of the most frequently asked questions we’re receiving. If we haven’t answered your question below, just comment and we’ll get to it as soon as we can. Thank you for your patience!
Also, it looks like our launch discount is proving to be very popular and our activation servers have been operating close to capacity since Monday. We apologize if you are experiencing any activation issues–for example where you cannot create a CoPilot ID or turn on your Map Updates and Personal Connect pack. We are working hard to increase capacity for the spikes in demand. If you encounter an activation error message, we recommend waiting 30 minutes and trying again.
1) Is there an upgrade to CoPilot Live Premium and CoPilot Live Standard from v8 or previous versions?
Unfortunately there is currently no way for us to provide a discount to existing customers through Android Market or iTunes. Therefore we are offering the apps at a discounted price for the first 7 days from Android Market and the CoPilot Live Webstore. The discounted price will also be available for iTunes customers once the apps are approved by Apple.
2) Why are we charging for the apps?
CoPilot Live Premium and CoPilot Live Standard are completely new apps, not an update to the existing v8 app. We hope that customers will appreciate that from time to time we need to charge for our latest software developments in order to continue creating the very best navigation experience possible.
3) What will happen to the v8 apps?
Customers can still continue to use their existing CoPilot Live v8 iPhone, iPad and Android apps as normal. These apps will remain on the iTunes App Store and Android Market.
4) Can v8 maps be used with the new app?
No, v8 or previous version maps are not compatible with CoPilot Live Premium or CoPilot Live Standard. When you purchase the new app, you will need to download your app and the maps to your device.
5) What maps are being used in the CoPilot Live Premium and CoPilot Live Standard apps?
The CoPilot Live Premium USA and Standard USA apps use the latest ALK Digital™ Maps of the U.S. and Canada, which we also use in our current v8 products. You can learn more about ALK Digital maps here: http://www.alk.com/alk-digital-maps/gps-maps.asp
6) Why is traffic an additional subscription cost?
Unlike other features in CoPilot Live, the traffic information in our traffic service is supplied by our partner INRIX therefore is a subscription based feature. We’ve tried to make our 12 month traffic subscription the lowest price possible and it is significantly less than competitors. You can learn more about ActiveTraffic here: http://blog.copilotlive.com/na/2011/06/22/activetraffic/
7) Can I transfer my existing v8 ActiveTraffic subscription to CoPilot Live Premium and CoPilot Live Standard?
Yes, to transfer your existing v8 ActiveTraffic subscription to your new CoPilot Live Premium or CoPilot Live Standard app, within your app tap MyCoPilot > My Account > Transfer Subscriptions
8) When will the iPhone/iPad apps be available?
We are currently awaiting approval from Apple for the iOS versions of CoPilot Live Premium, CoPilot Live Standard and CoPilot Live Premium HD. We hope they will be available any day now and will announce them here on the Blog as soon as they are.
9) Some of the links are not working on the new CoPilot Live web site. What’s going on?
We have just launched a brand new global web site at http://www.copilotlive.com/. Please bear with us while the new site gets up and running. You may find that you will need to clear your web browser cache in order to see all of the content on the new site correctly.
10) Will the ALK MapSure™ service continue to be available for v8 customers?
The ALK MapSure service, which includes monthly and quarterly map updates, will be available for v8 customers through September 2011. Map improvement requests will be accepted until September 30th, 2011 and the final monthly map update will be delivered to customers on October 15th, 2011.
11) Is the ALK MapSure service available for CoPilot Live Premium and CoPilot Live Standard customers?
Yes, the ALK MapSure service is available for CoPilot Live Premium and CoPilot Live Standard customers at no cost for 12 months. To activate this service, customers must add the Map Updates and Personal Connect feature pack to their CoPilot Live. During the initial setup of CoPilot Live, customers will be offered the pack as a free gift. You must accept and activate the pack to use the features. If you skip accepting the pack, you can always accept it at a later time. To do so, tap MyCoPilot > Features and Upgrades > Map Updates & Personal Connect Once the initial 12 months of free updates is complete, you can continue to use the ALK MapSure service by purchasing a 12 month subscription for $9.99. You can learn more about the ALK MapSure service here: http://www.alk.com/alk-digital-maps/gps-maps.asp
12) Is the map of Canada available to purchase from CoPilot Live Premium USA or CoPilot Live Standard USA?
Yes, the complete street-level map of Canada is available to purchase for unlimited use from both CoPilot Live Premium and CoPilot Live Standard for $4.99 via in-app purchase. To do so, tap MyCoPilot > Features and Upgrades > Map of Canada We will also be releasing a North America version of the apps that includes both U.S. and Canada maps in the near future.
13) Can I use CoPilot Central desktop software to download maps for CoPilot Live Premium or Standard?
CoPilot Central 2.0 is not currently supported for CoPilot Live Premium or CoPilot Live Standard. Please do not try to use CoPilot Central 2.0. We are currently working on an update for CoPilot Central that will support CoPilot Live Premium and CoPilot Live Standard.
For map downloads for Android, you can download your maps directly on the device by tapping MyCoPilot > My Maps. If you experience any problems, please contact support at http://www.copilotlive.com/us/support/supportContact.asp for additional help.