Response to the launch of CoPilot Live for Android has been fantastic. We’ve had a lot of questions and queries from all over the globe and have compiled the top ten most frequently asked questions and posted the answers below. If your question isn’t answered below, leave a comment on this blog or drop us a tweet @copilotlive and we’ll respond.
Q: My ‘Licensing’ screen under the ‘Settings’ menu tells me I have a 10 Day Trial. Do I have to pay more for a full version?
A: No. The price you paid to download the App from the Android Market is the full price which includes the program plus your selected map region. The license screen will display a “trial” status until we are able to verify your purchase with Google, at which point your license will automatically get updated to “full” status. This should normally take no longer than ten days.
Q: Why is CoPilot refusing to recognise the Product Key I was sent on purchasing the App?
A : Have you purchased the upgrade via Central? Purchasing the app itself sends you a Google checkout Order ID, that you will need to enter when you start CoPilot for the first time, but it should not come with a product key.
Q: Does CoPilot support full UK 7-digit postcodes?
Q: I have purchased CoPilot and downloaded CoPilot Central 2. Why am I unable to download any maps?
A: Please follow these steps:
Getting the device Connected
- Launch Central 2.0
- Log in with your Single Sign On details
- Plug your Android device in to your PC through a USB cable
- On the device, drag the top bar down and tap on USB Connected
- Select “Mount”
- In Central, “Android Device” is identified and your CoPilot version
- Select Download maps icon in the centre of the welcome screen or go to ‘CoPilot Store’ and select Maps.
- Select the region to download. You can only download maps for the region chosen in the mobile application (downloadable regions highlighted in blue).
- Once you click on Download, the data will be transferred to your PC, unpacked and sent to the storage card on the device. Please remember to keep the device connected at all times.
Q: I have a 2GB microSD card in my Android Device. Why am I getting a free space error when trying to download maps of Europe?
A: Maps are downloaded as a compressed file, so this file requires sufficient space to extract. It’s advisable to have double the stated map size available to install without complications (e.g. for Europe, you are advised to use an SD card which is larger than 2GB, ideally 4GB or larger).
Q: Do I need an internet connection to use CoPilot Live on my Android device?
A: No, an internet connection is not needed for standard satellite navigation as all maps are stored locally. Please note that you will need an internet connection when launching the application for the first few days in order to validate your Google Checkout ID. You also need an internet connection to activate the software with your CoPIlot Single Sign On ID on first launch. This data transmission is kept to a minimum.
Q: Can I download maps on the fly (e.g. if you don’t have the maps purchased for your current location)?
A: You can download maps for your currently licensed region directly on your device. You must use the CoPilot Central desktop application to purchase further map licenses.
Q: How much are extra maps?
A: Please refer to the CoPilot Store in the CoPilot Central 2 desktop application for all up-to-date prices.
Q: When will maps of Australia be available on CoPilot Live for Android?
A: We are looking to provide these at the end of August.
Q: Is there a monthly or yearly fee?
A: No. You pay once for the initial program and data download. You are then free to purchase further map upgrades and premium features as and when you require.
Q: Where can I see the CoPilot Live user guide?