Sorry for the delay that some of you are experiencing in receiving a response to support issues. This is the first time we have simultaneously released CoPilot across three major platforms and it has resulted in a significant increase in support queries. If you have sent a support request by email then please be assured that you will receive a response very soon.
In the meantime, many of the common issues relating to the product are covered in our User Guide. http://www.copilotlive.com/userguide/