It’s been 4 days since we launched CoPilot Live Premium for Android, and we’re naturally pleased to see it storming up the Android Market charts. It looks like our 50% launch discount is proving extremely popular – so much so that our activation servers have been operating close to capacity since Monday.
We’d like to apologise to those of you who have experienced activation issues – for example where you cannot create a CoPilot ID or switch-on the free Personal Connect pack. We are working hard to increase capacity to cope with spikes in demand. If you do encounter an activation error message we recommend waiting 30 minutes and trying again.
It’s also been great to have heard from so many people over the past few days. Hundreds of you have contacted us on Twitter, Facebook, here on the Blog and on our new Community Help forum. Here’s a summary of some of the most frequently asked questions:
1. Is there an upgrade to CoPilot Live Premium and CoPilot Live Standard from v8 or previous versions?
Unfortunately there is currently no way for us to provide a discount to existing customers through Android Market or iTunes. Therefore we are offering the apps at a 50% discount for the first 7 days through Android Market and the CoPilot Live Webstore. The discounted price will also be available for iTunes customers once the apps are approved by Apple.
2. Why are we charging for the new app?
CoPilot Live Premium is a completely new app, not an update to the existing app. We hope that customers will appreciate that from time to time we need to charge for our latest developments in order to continue creating the very best navigation experience possible. Our existing apps will remain on the app stores and available for existing customers to use as normal. We do think that CoPilot Live represents good value compared with some competitor apps, particularly with the 50% introductory discount
3. What will happen to the v8 apps?
Customers can still continue to use their existing CoPilot Live v8 iPhone, iPad and Android apps as normal. These apps are not “discontinued” and will remain on the App Store and Android Market as usual.
4. Can v8 maps be used with the new app?
No, v8 or previous version maps are not compatible with CoPilot Live Premium or CoPilot Live Standard.
5. Why is traffic an additional subscription cost?
Unlike the other features in CoPilot Live, Traffic information is provided to us from our partners. It is charged on a subscription basis, not perpetual license. We have tried to offer the 12 month license at the lowest price possiible, significantly less than competitors.
6. When will the iPhone/iPad apps be available?
We are currently awaiting approval from Apple for the iOS versions of CoPilot Live Premium and CoPilot Live Premium HD. We hope they will be available any day now and will announce them here on the Blog as soon as they are.
7. Some of the links are not working on the new CoPilot Live web site. What’s going on?
We have just launched a brand new global web site at www.copilotlive.com. Please bear with us while the new site gets up and running. You may find that you will need to clear your web browser cache in order to see all of the content on the new site correctly.
8. Can I use CoPilot Central desktop software to download maps for CoPilot Live Premium or Standard?
CoPilot Central 2.0 is not currently supported for CoPilot Live Premium or CoPilot Live Standard. Please do not try to use CoPilot Central 2.0. We are currently working on an update for CoPilot Central that will support CoPilot Live Premium and CoPilot Live Standard.
9. Can I transfer my existing Traffic Subscription from CoPilot Live v8 to CoPilot Live Premium?
Yes we are working to enable CoPilot Live v8 customers to be able to transfer their existing traffic subscriptions to CoPilot Live Premium. It is not possible currently for CoPilot Live Premium for Android but will be as soon as possible.
For map downloads for Android, please download inside the app (My CoPilot > My Maps). If you experience any problems, please contact support at http://www.copilotlive.com/support for additional help.
Keep your questions and comments coming. If you have a question, just let us know and we will try to respond as quickly as possible.